Maintenance & Support
Keep your digital assets secure, up-to-date, and performing at their best.
Protect Your Digital Investment
Your website or application is a critical business asset that requires ongoing care and attention. Our maintenance and support services ensure your digital properties remain secure, functional, and optimized for performance.
We provide comprehensive care through:
- → Proactive security monitoring and updates
- → Regular performance optimization
- → Reliable technical support when needed
- → Content updates and management
- → Comprehensive backup and recovery systems
Our Maintenance Services
Comprehensive care to keep your digital properties secure and performing at their best.
Security Updates
Regular security patches and updates to protect your website or application from evolving threats.
Performance Optimization
Continuous monitoring and optimization to ensure fast loading times and smooth operation.
Content Updates
Professional implementation of content changes and updates to keep your site fresh and relevant.
Technical Support
Expert assistance and problem resolution for any technical issues that arise.
Backup & Recovery
Regular data backups and robust recovery solutions to protect against data loss.
Monitoring & Reporting
Proactive monitoring and detailed reporting on performance, security, and user behavior.
Why You Need Professional Maintenance
Regular, professional maintenance provides critical benefits for your business:
- ✓ Prevent costly security breaches and downtime
- ✓ Extend the lifespan of your website or application
- ✓ Improve user experience through optimal performance
- ✓ Free up your team to focus on core business activities
- ✓ Ensure compliance with evolving standards and regulations
- ✓ Quickly implement updates and changes as needed
- ✓ Access expert technical assistance when problems arise
- ✓ Peace of mind knowing your digital assets are protected
Companies with regular maintenance experience 99.9% uptime, 87% fewer security incidents, and significantly better user engagement metrics compared to those without professional maintenance.
Our Maintenance Process
We follow a structured approach to ensure comprehensive care for your digital assets.
Initial Assessment
We conduct a comprehensive review of your website or application to identify current status, potential issues, and maintenance needs.
Maintenance Plan
Our team develops a tailored maintenance strategy based on your specific technology stack, business needs, and goals.
Implementation
We set up monitoring tools, backup systems, and maintenance protocols to ensure comprehensive coverage.
Regular Maintenance
Scheduled maintenance activities including updates, security patches, performance optimization, and testing.
Monitoring & Support
Ongoing monitoring for issues and responsive support when problems arise or changes are needed.
Reporting & Review
Regular reporting on maintenance activities, site performance, and recommendations for improvements.
Maintenance Packages
Choose the right level of support for your business needs.
Our maintenance and support services are offered as separate packages not included in initial development costs.
Essential Maintenance
Basic maintenance for small websites
- ✓ Monthly security updates
- ✓ Uptime monitoring
- ✓ Weekly backups
- ✓ Basic performance checks
- ✓ Minor content updates (1 hour/month)
- ✓ Email support
- ✓ Monthly status reports
Professional Maintenance
Comprehensive care for business websites
- ✓ Bi-weekly security updates
- ✓ 24/7 uptime monitoring
- ✓ Daily backups with verification
- ✓ Monthly performance optimization
- ✓ Content updates (3 hours/month)
- ✓ Priority email & phone support
- ✓ Detailed monthly reports
- ✓ Quarterly strategy consultation
Enterprise Maintenance
Premium support for mission-critical systems
- ✓ Weekly security updates
- ✓ Real-time monitoring & alerts
- ✓ Daily backups with redundancy
- ✓ Proactive performance optimization
- ✓ Content updates (8 hours/month)
- ✓ 24/7 emergency support
- ✓ Comprehensive analytics
- ✓ Monthly strategy consultation
- ✓ Dedicated account manager
All packages are available on monthly or annual contracts. Custom maintenance solutions are also available for businesses with specific requirements.
Request Custom PackageFrequently Asked Questions
Common questions about our maintenance and support services.
Why do websites and applications need ongoing maintenance?
Digital assets require regular maintenance for several critical reasons: security vulnerabilities constantly emerge and need patching; technology standards and platforms regularly update; performance can degrade over time due to database growth or plugin conflicts; content needs updating to remain relevant; and browsers and devices continually evolve, requiring compatibility adjustments. Without proper maintenance, websites and applications become insecure, slow, outdated, and eventually non-functional.
What's included in your maintenance packages?
Our maintenance packages typically include security updates, performance monitoring and optimization, regular backups, uptime monitoring, content updates (depending on the package level), technical support, compatibility testing, and regular reporting. The specific services and frequency vary by package level, and we can customize packages to meet your specific needs and budget.
How quickly do you respond to support requests?
Response times vary by package level. Our Standard package includes next business day responses, while our Premium package offers same-day responses. Our Enterprise package includes priority support with response times as quick as 1-2 hours for critical issues. Emergency support outside business hours is available with our Premium and Enterprise packages. We also offer custom SLAs for clients with specific requirements.
Do I need maintenance services if my site is built on a platform like WordPress, Shopify, or Wix?
Yes, all websites benefit from professional maintenance regardless of platform. While platforms like WordPress, Shopify, and Wix handle some core updates, there are many aspects they don't cover. Professional maintenance ensures themes and plugins are updated safely, conflicts are resolved, security hardening goes beyond platform basics, performance is optimized, backups are tested, and an expert team is monitoring for issues specific to your implementation.
Can you maintain a website or application that you didn't build?
Absolutely. We have extensive experience taking over maintenance for existing websites and applications. We begin with a comprehensive audit to understand the technology stack, architecture, and current state. We document everything thoroughly and then implement our maintenance protocols. While there might be a slightly longer onboarding process compared to projects we've built ourselves, we're equipped to effectively maintain virtually any standard web technology.
Is there a minimum contract period for maintenance services?
Our standard maintenance contracts are month-to-month with no long-term commitment required, giving you flexibility. However, we offer discounts for clients who commit to 6-month or annual contracts. Most of our clients choose the annual option for maximum savings. Regardless of contract length, we strive to earn your business every month through excellent service and results.
Ready to Protect Your Digital Investment?
Let's talk about how our maintenance and support services can keep your website or application secure, up-to-date, and performing at its best.